COVID-19 Protocol for our patients

In our ongoing effort to safeguard the health of our entire community during this challenging times, a strict protocol will be followed. 

Our facility is currently not equipped to provide services for active COVID-19 patients.  Patients currently diagnosed with COVID-19 or symptoms require treatments in a hospital setting with negative pressure room.

What to expect:

  • A day before your appointment:
    • You will receive a confirmation call a day before your appointment which will include a wellness screening
    • It is very important that you answer the questions honestly and completely to ensure the health and safety of everyone. 
    • Failure to confirm the appointment will lead to loosing your appointment.  
  • On the day of the appointment:
    • you will receive a text before the appointment to check if you have any questions about the protocols and to do a final wellness screening.
    • please use the bathroom at home before coming to the office to minimize the chance of having to use a public space.
    • please minimize the number of things you bring into the office.
    • Once you arrive at the office, please remain in your car and call the office to check in. 
    • When the room is ready for you, the receptionist will contact you to come into the office. 
    • Please call us once you are in the building so that our receptionist can open the door for you.
    • Please wear a mask (any form of coverage for the nose and mouth) at all time until you are seated in the dental chair and asked to have it removed.
    • You will be offered hand sanitizer once you enter the office.  You will be greeted by our friendly receptionist through a monitor screen.  
    • Our assistant will check your temperature with a No Contact Thermometer and quickly guide you to your treatment room to see the doctor.

Temporary safety measures:

  • We will not be accepting any CASH or CHECK payments.  All payments will be made online or over-the-phone before each visit.  Please contact our receptionist to find out the cost of the visit.
  • If you have insurance, the cost provided will be based on the information furnished by your insurance company.  The final cost will be determined by your insurance after everything is processed and any remaining balance will be the patient’s responsibility.  
  • We will be setting aside exclusive time slots for each patient so that we can reduce the number of patients and focus more on keeping the office disinfected.  If you are late for your appointment or miss the appointment, it takes away precious time we could use to help another patient in need and the following appointment may be months away.  Please be mindful of others.​​
  • If treatment is needed and you would like to have it done the same day, the receptionist will assist you over the phone to estimate the co-payment.  
  • Due to the inability to establish an effective social distance in the treatment space, we ask you to limit the number of chair side questions to minimum.  However, the doctor may have to ask many questions to properly diagnose the problem.  You may return to your car and the doctor will contact you to discuss findings and recommended treatment.
  • Any possible lengthy discussions will be done remotely via phone conversation or through teleconference.
  • If the treatment needed does not meet the ADA COVID-19 urgency guidelines, the treatment will not be rendered until the guideline restrictions are lifted.
  • We will have a No Guest Policy where a patient may not bring any company unless the patient is a minor or has medical need for someone to assist.  
  • If the patient is a minor, only one parent or legal guardian is permitted.  
  • We will not be able to treat any children if not presenting with a parent or a legal guardian.  Previously signed paperwork authorizing other adults to accompany the patient will not be accepted at this moment.
For new patients…
  1. All intake paperwork needs to be completed online.  
  2. A photo of the license and insurance card needs to be emailed prior to the visit
  3. Keep in mind that first visits are meant for evaluations only and NOT treatments.
  4. After the evaluation of the problem, you will return to your car so that the doctor can discuss over the phone, the findings and recommended treatment.  
These are symptoms of COVID-19
  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Chills
  • Muscle pain
  • Headache
  • Sore throat
  • Loss of taste and smell
  • Diarrhea or Vomit
  • Upset stomach.
Patients with exposure to COVID-19 and those with any of the above symptoms should not make an appointment.  To protect our patients and our staff, any patients with the slightest signs of cold symptoms will be dismissed from the visit.  For example, if this happens in the middle of a procedure, treatment will stop and everyone will evacuate the room immediately.  The appointment will be rescheduled after 14 days.
On visiting our office, you voluntarily accept all the risks associated with exposure to COVID-19.
We appreciate your understanding of our COVID-19 Safety protocol.  They are meant to protect you and everyone who works tirelessly to help you.

This team volunteered to serve you during this pandemic.

Dr. Allan Kwon

Dr. Allan Kwon is proud to serve our patients in this time of need.

Mariela  (assistant)
Rose  (remote receptionist)
Julia  (assistant)
Martha (remote receptionist)
Jose  (assistant)
Tram (hygienist)

© 2020 Prestige Dental Network

1011 Main St., East Hartford, CT 06108

Tel: 860-528-3350